Covid-19 FAQ's

Private Charters FAQs

Q. Are you currently taking new bookings? 

A. Yes, we are taking new bookings from 4th July 2020 onwards, any new bookings made for a future date can book with confidence knowing that we will work with you to ensure maximum flexibility should the situation continue or change. 

Q. The date of my event is undecided, can I hold a date?

A. Yes, we can hold a date provisionally for 5 days free of charge. Should we not hear back from you after your 5-day provisional hold, this date will be released. 

Q. How do I confirm a date?

A. To confirm your booking, you will need to complete a booking form, please click here. A deposit of £250 is required to secure the date. 

Q. My current booking is scheduled before 4th July 2020, what do I do?

A. Do not worry, our sales team are currently contacting all clients to either move your charter to an alternative date or offering a full deposit refund if required. 

Q. My current booking is scheduled after 4th July 2020, what do I do?

A. At this stage, your function is outside of the official lockdown and we sincerely hope that your function will still go ahead. As such, we will keep your booking as active so if the event can go ahead, it will. Our standard T&C’s will apply. Please click here.

Q. When will my refund be processed?

A. We have a skeleton staff holding the fort from their homes. We are continuing to monitor the situation closely and we hope to have the team back onsite as quickly as possible so we can issue refunds

Q. I am worried about the safety of my guests once the restriction is lifted, what measures are you taking to keep me and my guests safe when onboard?

A. Please see our Covid-19 secure guidelines, please click here.

Q. Once the current Government restriction is lifted, will there be a change in how many people can attend my event?

A.  We have to ensure that a safe social distance of both guests and staff within the vessel is respected and maintained by offering table service throughout the cruise. This means that distance between tables has been increased in line with Government recommendations for social distancing. As the social distance guideline has been relaxed to one metre, we can now operate at a capacity of 35% - 86 passengers per cruise, to ensure social distancing of one metre can be maintained. We will continue to review the guidance on social distancing so if we can increase it, we will.


We are keeping up to date with the government’s guidelines and will advise our clients accordingly on any new restrictions that would affect their booking once the restriction is lifted. 

Ticketed Events FAQs

Q. I have purchased tickets for a shared disco cruise that is scheduled during the lockdown, will I lose my booking?

A. Please be assured that your booking is safely stored in our system, and we will remain in communication with you over the coming months to rearrange your booking for a suitable date when you are ready. You can use your tickets on any of our shared disco cruises up until the end of 2021. The booking transfer will need to be a like-for-like change so will not apply to our Christmas or New Year’s Eve cruises. Pre-booking is essential so we can re-issue your tickets for your new date.

Q. When will my refund be processed?

A. We have a skeleton staff holding the fort from their homes. We are continuing to monitor the situation closely and we hope to have the team back onsite as quickly as possible so we can issue refunds

Q. I would like to buy tickets for your New Year’s Eve cruise, are you still going ahead with this event and what happens if the current coronavirus restrictions are still in place?

A. Yes, New Year’s Eve tickets for all our vessels are now available to purchase from our website. Should the current restrictions still be in place, we would be offering either a transfer to next New Year’s Eve or a full refund within 30 days of the event. 


 Booking conditions relating to COVID-19 from 4th July

The safety of our staff and passengers is our main concern, so we will be following Government guidelines when operating. We ask that customers familiarise themselves with the guidelines before boarding and adhere to these guidelines at all times when on board. 

COVID-19 Secure Guidelines 

  • Table service only 
  • To ensure that a safe social distance of both guests and staff is respected and maintained, tables will seat a maximum of 8 people per table if from up to 2 households or a maximum of 6 people per table if from different households.
  • The distance between tables has been increased in line with government recommendations for social distancing (1+ metre apart). You will be given your table number on arrival to the vessel. 
  • When away from your table or walking around the vessel please wear an appropriate face covering. 
  • You can order drinks via an app on your phone or with a waiter/waitress. Drinks will then be delivered to your table.
  • Customers cannot order drinks at the bar.
  • Mandatory hand sanitising when boarding the vessel for all passengers and staff.  
  • Face masks/shields are mandatory for all staff.
  • Customers should bring their own mask or will be provided with a face covering when on the pier prior to boarding. Masks are mandatory on entering the pier, in accordance with TfL terms and conditions.
  • When on the pier we ask that you adhere to the two-metre guideline. The queuing point will be established outside of the pier entrance gate. 
  • You will be instructed by a member of crew when to board the vessel, at a safe distance. 
  • Please follow instructions on signs on the pier and vessel. 
  •  When on the vessel we ask that you adhere to the 1 metre guideline.
  • We have installed numerous hand sanitiser stations throughout the vessel that should be used frequently. 
  • The roof (weather dependent) and all windows and doors will be kept open to maximise the fresh air flow rate. 
  • All staff and passengers are subjected to mandatory temperature checks upon access to the vessel. 
  • Any passengers showing signs of symptoms of COVID-19 will be refused entry to the vessel.
  • We are reinforcing the cleaning and disinfection of the venue regularly and ask for your cooperation in keeping the pier and vessel tidy.
  • Music will be kept at a volume in line with current Government guidelines.
  • All bookings are subject to vessel transfers and/or operational changes.
  • We operate a strict over 18’s policy. Valid proof of identification is essential for EVERY customer. No identification will result in refusal of admission. A valid Passport or Driving License (full or provisional) is the only accepted form of ID.
  • Contactless payments will be encouraged. We accept both cash and card, with a £10 minimum card spend. 
  • Please note no food or drinks are to be brought onboard.
  • Boarding begins at least 15 minutes before the departure time. No return for late passengers so please arrive on time. 
  • Please be aware tickets are non-refundable.
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