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Covid-19 Secure Guidelines For Passengers

Booking conditions relating to COVID-19

The safety of our staff and passengers is our main concern, so we will be following Government guidelines when operating. We ask that customers familiarise themselves with the guidelines before boarding and adhere to these guidelines at all times when on board. 

Coronavirus (COVID-19): Meeting with others safely (social distancing)

  • From Monday 14 September, when meeting friends and family you do not live with you must not meet in a group of more than 6, indoors or outdoors.
  • We can still host larger numbers in total but groups of up to 6 must not mix or form larger groups. This rule will not apply to individual households or support bubbles of more than 6 who will still be able to gather together.
  • A booking which consists of more than 6 people and is made under one booking name/reference will not be accepted. 
  • Each booking will be limited to a maximum of 6 people per table to ensure that a safe social distance of both guests and staff is respected and maintained. 
  • The distance between tables has been increased in line with government recommendations for social distancing (1+ metre apart). 
  • You will be given your table number on arrival to the vessel. 
  • When away from your table or walking around the vessel please wear an appropriate face covering, adhere to social distance guidelines and follow instructions on signs on the pier and vessel.
  • Table service only. You can order drinks via an app on your phone or with a waiter/waitress. Drinks will then be delivered to your table. Customers cannot order drinks at the bar.
  • Mandatory hand sanitising when boarding the vessel for all passengers and staff. We have installed numerous hand sanitiser stations throughout the vessel that should be used frequently. 
  • Customers should bring their own mask or will be provided with a face covering when on the pier prior to boarding. Masks are mandatory on entering the pier, in accordance with TfL terms and conditions.
  • When on the pier we ask that you adhere to the two-metre guideline. The queuing point will be established outside of the pier entrance gate. When on the vessel we ask that you adhere to the 1+ metre guideline.
  • Please follow instructions on signs on the pier and vessel.
  • All passengers are subjected to mandatory temperature checks upon access to the vessel.
  • Any passengers showing signs of symptoms of COVID-19 will be refused entry to the vessel.
  • Music will be kept at a volume in line with current Government guidelines
  • All bookings are subject to vessel transfers and/or operational changes.

MV Pearl of London: Covid-19 Secure Seating Plan (1+ Metre) for 138 Passengers